kk11 takes your privacy seriously. This Policy explains in plain terms what personal information we collect, why we collect it, how we use and protect it, who we may share it with, and what rights you have over your own data as a registered kk11 player.
About This Policy: This Privacy Policy ("Policy") describes how kk11 ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of individuals ("you", "Player", "User") who register on or interact with the kk11 platform at kk11.site. This Policy applies to all kk11 products and services, including the sports betting sportsbook, live dealer casino, slot games, arcade titles, and all customer support interactions. Please read this Policy carefully before creating your kk11 account.
1.1 kk11 is committed to protecting the privacy and personal data of all Players. We collect only the data that is necessary to deliver our services, meet our regulatory obligations under our international gaming license, and maintain the security and integrity of the kk11 platform.
1.2 kk11 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to operate and improve the kk11 platform, to verify your identity, to process your financial transactions, and to comply with applicable laws and licensing requirements.
1.3 This Policy covers data collected across all points of interaction with kk11 — including the kk11 website, mobile browser sessions, account registration, customer support conversations, and transaction records. Where separate, more specific privacy notices apply to particular kk11 products or promotions, those notices are provided at the relevant point of data collection and should be read alongside this Policy.
2.1 For the purposes of applicable data protection legislation, kk11 is the data controller in respect of all personal data collected from Players through the kk11.site platform. This means kk11 determines the purposes for which your personal data is processed and the means by which that processing is carried out.
2.2 kk11 operates under an international gaming license. The platform's data processing activities are conducted in accordance with the requirements of that license and the data protection standards applicable under the laws of the licensing jurisdiction, as well as any data protection obligations arising in jurisdictions where kk11 provides services to Players.
2.3 If you have any questions about how kk11 processes your personal data, or if you wish to exercise any of the rights described in Section 10 of this Policy, you may contact us using the details provided in Section 14.
kk11 collects personal data from you directly (when you register, deposit, or contact support) and automatically (through your use of the platform). The categories of data we collect are set out in the table below.
| Category | Examples of Data Collected | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC or passport number, photograph (for KYC) | Provided by you at registration or KYC |
| Contact Data | Pakistani mobile number (03XX format), email address, residential address | Provided by you at registration |
| Financial Data | JazzCash / EasyPaisa account number, bank account details (HBL, UBL, Meezan), transaction history, deposit and withdrawal amounts in PKR | Provided by you; generated by platform activity |
| Account Data | Username, encrypted password, account preferences, bonus history, betting history, game session records | Created by you; generated automatically |
| Technical Data | IP address, device type and model, operating system, browser type and version, session timestamps, geographic location (city/region level) | Collected automatically via cookies and server logs |
| Communications Data | Live chat transcripts, email correspondence, support ticket content, language preference | Generated during support interactions |
| Responsible Gaming Data | Deposit limits set, self-exclusion status, cooling-off period history, session time data | Generated by your use of responsible gaming tools |
3.1 kk11 does not intentionally collect special categories of sensitive personal data (such as health data, religious beliefs, or political opinions). If you voluntarily disclose such information to our support team, we will handle it with heightened care and will not use it for any purpose beyond the immediate support interaction.
kk11 uses your personal data for the following purposes:
kk11 processes your personal data on the following legal bases, depending on the specific processing activity:
Our Commitment: kk11 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Full stop.
6.1 kk11 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and only for the purposes described in this Policy:
6.2 All third-party data processors engaged by kk11 are subject to written data processing agreements that require them to process your data only for authorised purposes and to maintain security standards no less stringent than those applied by kk11 itself.
7.1 kk11 retains your personal data for as long as your account is active, and for a defined period thereafter to meet our regulatory, legal, and dispute resolution obligations. The following retention periods apply:
7.2 At the expiry of the relevant retention period, kk11 will securely delete or anonymise your personal data in accordance with our data deletion procedures. Anonymised, aggregate data may be retained indefinitely for statistical and platform improvement purposes.
8.1 kk11 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
8.2 While kk11 employs all reasonable technical and organisational measures to protect your data, no digital transmission or storage system is entirely immune from risk. You play an important role in securing your own account — maintaining a strong, unique password and enabling two-factor authentication on your kk11 account are the two most effective steps you can take.
Security Reminder: kk11 will never ask you for your account password via email, live chat, or any other channel. If you receive a communication purporting to be from kk11 requesting your password, treat it as a phishing attempt and do not respond. Contact kk11 support to report it.
9.1 kk11 uses cookies and similar tracking technologies to operate the platform, analyse usage patterns, and improve the Player experience. The categories of cookies used on kk11 are as follows:
9.2 You can manage cookie preferences through your browser settings. Blocking strictly necessary cookies will impair your ability to use the kk11 platform. Blocking analytics or functional cookies will not prevent platform access but may affect personalisation features.
9.3 kk11 does not use third-party advertising cookies or permit third-party ad networks to track Players across the kk11 platform for the purposes of serving targeted advertising on other websites.
As a kk11 Player, you have the following rights in respect of your personal data. To exercise any of these rights, contact kk11 support via the details in Section 14. kk11 will respond to all valid rights requests within 30 days.
You have the right to request a copy of all personal data kk11 holds about you, together with information about the purposes for which it is processed, the categories of recipients it has been shared with, and the applicable retention period.
If any personal data kk11 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Some data fields can be updated directly within your kk11 account settings; others require a request to support accompanied by supporting documentation.
You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. This right is subject to overriding legal obligations — kk11 is required by its gaming license to retain certain data for defined periods even after account closure.
You have the right to request that kk11 restrict processing of your data in specific circumstances — for example, while the accuracy of data is being contested, or while a legal basis for processing is being established.
Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to have that data transmitted to another controller where technically feasible.
You have the right to object to processing carried out on the basis of kk11's legitimate interests, including profiling for responsible gaming monitoring. You also have an absolute right to object to processing of your personal data for direct marketing purposes — such objection will be acted upon immediately.
Exercising Your Rights: To exercise any of the rights above, contact kk11 support via live chat or at the email address in Section 14. You may be asked to verify your identity before your request is processed. kk11 will not charge a fee for rights requests unless they are manifestly unfounded or excessive.
21+ Platform: The kk11 platform is strictly for individuals aged 21 and above. kk11 does not knowingly collect personal data from persons under the age of 21.
11.1 kk11 requires all Players to confirm at registration that they are 21 years of age or older. KYC verification processes include documentary age confirmation. Where kk11 discovers that personal data has been collected from a person who is under 21, that data will be deleted promptly, the account will be closed, and any funds held will be handled in accordance with applicable regulatory requirements.
11.2 If you are a parent or guardian and believe that a minor in your care has registered a kk11 account, please contact kk11 support immediately. We will investigate and take appropriate action without delay.
12.1 kk11 is an internationally operated platform. In the course of providing services to Pakistani Players, your personal data may be transferred to and processed in countries other than Pakistan — including the jurisdiction in which kk11 holds its gaming license and the locations of kk11's technical infrastructure providers.
12.2 Where personal data is transferred internationally, kk11 ensures that appropriate safeguards are in place to protect that data — including contractual protections equivalent to internationally recognised data transfer standards, such as standard contractual clauses, adequacy decisions, or binding corporate rules as applicable.
12.3 For specific information about the international transfer mechanisms applicable to your data, please contact kk11 using the details in Section 14.
13.1 kk11 may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or platform features. Where changes are material — meaning they significantly affect your rights or the way your data is used — kk11 will notify you via your registered email address with at least 14 days' advance notice before the amended Policy takes effect.
13.2 Minor updates, such as typographical corrections and clarifications that do not alter the substance of the Policy, may be made without advance notice. The date of the most recent update is displayed at the top of this document.
13.3 The current version of this Policy is always available at kk11.site/privacy-policy. By continuing to use the kk11 platform after an updated Policy takes effect, you acknowledge the revised terms.
For all privacy-related enquiries, data subject rights requests, or complaints about kk11's data processing practices, please contact the kk11 Data Protection team via the following channels:
Live Chat Support: Available on the kk11 platform — Sunday to Saturday, 09:00–03:00 PKT. For data subject rights requests, please state "Privacy Request" at the start of the chat for routing to the appropriate team.
Email: [email protected] — plain text, not a clickable link
kk11 will acknowledge all privacy-related requests within 5 business days and will aim to resolve them within 30 calendar days. Complex requests involving large volumes of data may take up to an additional 60 days — in such cases, kk11 will notify you of the extended timeline and the reason for it.
If you are not satisfied with kk11's response to a privacy complaint, you have the right to escalate the matter to the data protection supervisory authority applicable under kk11's licensing jurisdiction, or to the relevant regulatory dispute resolution mechanism described in kk11's Terms & Conditions.
Six privacy commitments that are built into the kk11 platform — not added as policy afterthoughts.
All data transmitted between your device and kk11's servers — including login credentials, financial details, and personal information — is protected by 256-bit SSL encryption, the same standard used by international banks.
kk11 does not sell, rent, or share your personal data with third-party marketers. Your information is used only to operate the kk11 platform, process your transactions, and meet regulatory requirements.
Access, rectify, delete, port, or restrict your data — all seven privacy rights are available to you as a kk11 Player. Submit a request via live chat or email and kk11 will respond within 30 days.
kk11 does not hold your data indefinitely. Clear retention periods — 5 years for account data, 7 years for financial records, 12 months for technical logs — govern when data is securely deleted or anonymised.
kk11 uses only strictly necessary, functional, analytics, and security cookies. No third-party advertising networks are permitted to track kk11 Players across the web for targeted advertising purposes.
kk11's data practices are governed by the data protection requirements of its international gaming license, with all third-party processors bound by contractual data protection obligations matching kk11's own standards.
Your personal data is protected. Your funds are secure. Your privacy rights are guaranteed. Now experience cricket betting, live casino, and 500+ slots — all in PKR, all on your phone.
By accessing kk11 you confirm you are 21+ and accept the kk11 Privacy Policy and Terms & Conditions.